News

Website Pricing now FIXED ✅

Vinny Sanders

Website Pricing now FIXED ✅

Thanks for everyone's patience while we fixed the website issue that caused our pricing to display wrong last week - the issue is now resolved and pricing displayed on the website is correct as of today and until further notice. There are a few things to be aware of:  Prices shown in the price tables for logged-in users only changes when you change the custom branding option dropdown (if there is one). None of the other options (colour, fragrance, etc) affect the prices. If your table doesn't change when you change the custom branding option, or hasn't updated since last week, it means that your browser cache needs...

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Rush orders and delivery deadlines ✈️🚢

Promotherapy Admin

Rush orders and delivery deadlines ✈️🚢

As part of our commitment to help manage expectations in the midst of challenging conditions, Promotherapy offers a delivery-deadline / money-back guarantee on all orders - unless expressly stated otherwise. What this means is that if your expected dispatch date at any point during production starts to look like it may not be achievable, we will update you as soon as practicable so that you may update your client/s accordingly. At this point you or the client may cancel the order for a full refund of any prepayment, for items not yet dispatched in the agreed quantities and by the...

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Prices, Lead Times for Empty Bottles / Tubes Unpredictable

Vinny Sanders

Prices, Lead Times for Empty Bottles / Tubes Unpredictable

There have been a number of enquiries for empty bottles, tubes and caps over the previous few weeks: unfortunately, inventories both within Australia and China have been depleted, meaning that all new orders for these items must go into production queues, rather than supplied from stock. Typically, production times when we place orders is between 20-30 days and transit times 15-20 days. However certain restrictions have extended these times further into unknown territory. Finally, prices and lead-times can change at the last minute, due to sudden changes in transport costs, the product itself and AUD/USD exchange rates. For these reasons...

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Supply of Ethanol Restricted: Hand Sanitiser Unavailable

Vinny Sanders

Supply of Ethanol Restricted: Hand Sanitiser Unavailable

Due to restrictions in the Australian ethanol supply, Promotherapy will be unable to produce any further units of the hand sanitiser products for the foreseeable future. There are a number of other options that we’re still exploring at this stage, however none have yet come to fruition. Until our inventories are replenished, these products cannot be supplied to any new orders. If anyone in our networks is able to source and supply high-grade (commercial / cosmetic) grade ethanol or bioethanol, we’d love to hear from you. We require up to date SDS information supplied to us for review. Shipping can be...

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We're on the lookout for talented Makers and craftspeople!

Vinny Sanders

We're on the lookout for talented Makers and craftspeople!

Promotherapy is now taking expressions of interest for our new “Maker” initiative!To register your interest, please email us at production@promotherapy.com.au. Managing our growing production operation in a safe and sustainable way under the new conditions has been a great challenge for us here at Promotherapy. But thru adversity, we also see a great many opportunities. There is such a tremendous pool of talent out there in our communities, so one of the opportunities we’re looking at is the possibility of developing an extended network of Makers to help us grow those parts of our production that are able to be...

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