From 1st February, we are urging all sales associates to use our new and improved online ordering system, which will allow us to give you better status updates and a dispatch notification to your registered email. Any purchase orders that are emailed in will be entered directly into our web system on your behalf from 1st February.
Due to uncertain times, Promotherapy has shut-down its operations until further notice. We will be unable to accept any new orders. We apologise for any inconvenience.
Due to recent events, Promotherapy's product offering has been reduced and we will supply orders only for those items which remain listed on our website. Alternative items or options are no longer available. Please update your data using the spreadsheet available from the sales resources page. Also, our detailed order lead times which are indicated for each item are final and unchangeable (they're updated regularly so you may assume they are correct). If you're not sure on the exact way to calculate these lead times when working with specific delivery deadlines or wish to double-check, please email firstname.lastname@example.org to confirm before quoting/ordering. We apologise for any inconvenience and interruption to...
Thanks for everyone's patience while we fixed the website issue that caused our pricing to display wrong last week - the issue is now resolved and pricing displayed on the website is correct as of today and until further notice. There are a few things to be aware of: Prices shown in the price tables for logged-in users only changes when you change the custom branding option dropdown (if there is one). None of the other options (colour, fragrance, etc) affect the prices. If your table doesn't change when you change the custom branding option, or hasn't updated since last week, it means that your browser cache needs...
As part of our commitment to help manage expectations in the midst of challenging conditions, Promotherapy offers a delivery-deadline / money-back guarantee on all orders - unless expressly stated otherwise. What this means is that if your expected dispatch date at any point during production starts to look like it may not be achievable, we will update you as soon as practicable so that you may update your client/s accordingly. At this point you or the client may cancel the order for a full refund of any prepayment, for items not yet dispatched in the agreed quantities and by the...