News

Improved 24/7 Phone Service Over The Holidays!

Vinny Sanders

Improved 24/7 Phone Service Over The Holidays!

We've recently partnered with an Australian ISO9001 / ISO27001 certified customer management solutions firm to help us deliver even more exceptional service to those in our networks, whom prefer phone interaction over email / online. We’ve chosen this firm due to its impressive credentials and its ISO quality and information security management systems certifications. Data security and campaign / project privacy is an often-overlooked priority in our industry, but something so important for establishing trust with your end-customers.  Thankfully, you can rest-assured that any phone service provided by Promotherapy is backed by quality and that your contact details and any commercial in confidence matters discussed via phone, will remain confidential....

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5 days left until our 2019 shut-down starting this Friday 6th December!

Vinny Sanders

5 days left until our 2019 shut-down starting this Friday 6th December!

We'll still be in email contact throughout the period, so please email us at sales@promotherapy.com.au with any questions - but our production factory is finishing up their schedule for the year this Friday to allow us to perform some much-needed equipment maintenance and upgrades (and get setup for 2020). 2019 has been a super busy year for us here at Promotherapy and so much important work (things that have been on our to-do lists almost all year) have been put on the back-burner while dealing with the more immediate issues. So after a few days break next week, the Promotherapy team is getting together to work on having all those tasks crossed off our to-do lists...

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Copyright & Trademark Updates incl. Printed Samples

Vinny Sanders

Copyright & Trademark Updates incl. Printed Samples

Promotherapy is in the process of removing and updating all images from our website and social media, which use trademark and copyright-protected material. All protected images have already been removed from our Instagram (which we urge you to follow if you'd like to keep in touch @promotherapy). We'll be replacing all website product photos with examples using in-house designed branding which showcases the various print and product options. Likewise going forward, we'll be unable to provide our sales associates with printed samples containing protected material from previous jobs and we won't be making or retaining additional samples at the completion of any future jobs.  Instead, we...

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RFQ Service Delays & Website Developments

Vinny Sanders

RFQ Service Delays & Website Developments

This past weekend, we began working on some improvements to our catalogue platform in an effort to make selection and quoting of products and options easier for everyone in our network and we're very close to having everything complete and operational. We're also integrating some clever automations to Promotherapy's order-processing and invoicing side of things (using the same online platform) to reduce some of the admin burden. The process of implementing these changes is not yet complete. So, until fully-implemented, we ask that you don't click thru or attempt the online ordering process just yet because it's still a work in progress. Also for those requesting custom product development and sourcing...

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Our factory is fully booked out until January 2020!

Vinny Sanders

Our factory is fully booked out until January 2020!

We'd like to thank all of our talented sales associates for sending thru so many projects for us this past few weeks - this time of year is always a busy one for us (sorry if the phone and email service is a bit slow lately!).  But we love the reassurance that comes with knowing that our style of small-scale manufacturing still has a place in the modern marketplace. And moreover, we're happy to confirm for our colleagues and associates that Australian-made promotional products still play an important role in the sales & marketing plans of so many great Australian brands. We are however saddened to report now...

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