Frequently Asked Questions

 

 

PRICING AND PRODUCT OPTIONS

Wholesale pricing and product options are available to approved, logged-in promotional product distributors, resellers and sales associates, whom operate in our known network. We do not supply to end-users and cannot discuss pricing over the phone. To find a reputable promotional product specialist who can help you with our products, please visit APPA

PHONE SERVICE

Promotherapy employs a third-party phone service to answer all calls. If you're calling through with a query, please ensure that you leave an email address with the operator so that we can come back to you in writing for any questions that aren’t already answered on our website, we cannot discuss pricing by phone. Email is the fastest way to communicate with us, so please try and direct all enquiries to sales@promotherapy.com.au.

FREIGHT QUOTES

Freight quotes are given on the cart page of our website. Simply add the desired quantity of your selected product to your cart and the freight price will display in your shopping cart.

ORDERING

Our production department requires an approved artwork proof to commence production. To obtain an artwork proof, please email your artwork to sales@promotherapy.com.au with the details of your order and we will prepare one for your approval. Once you have an approved artwork proof, you may submit an online order.

FRAGRANCES AND ESSENTIAL OILS SAFETY

Our website lists all possible essential oils and fragrance oils as product options, however not all of our oils are suitable for all applications and certain essential oils may need additional warnings added at proofing stage, or may need to be substituted for alternative oils to ensure a safe product, suitable for its recommended use. Note: our production department reserves the right to substitute your final approved fragrance or essential oil selection, for a similar oil without prior notice, should your selection raise a safety or suitability concern in your chosen application.