We're delighted to help you. Here’s some quick info that might answer your questions:

Pricing & Products:
For full details on pricing and product options, please log into your distributor account. We serve promotional product distributors and do not sell directly to end-users. Find a specialist for our products through APPA.

Contacting Us:
We love hearing from you! The best way to get in touch is via email at email@promotherapy.com.au for quick responses. For phone inquiries, please leave your email with our answering service so we can respond promptly.

Freight Information:
For an immediate freight quote, add your selected product to the cart, and view the total at checkout.

Ordering Process:
Send your artwork and order to email@promotherapy.com.au. We’ll provide a proof for your approval. Once approved, we will place your order online for your final review before we go to production.

Safety of Fragrances & Essential Oils:
We list all potential options on our site. Not all may be suitable for every use, so we might need to notify you of an adjustment to your selection to ensure safety and effectiveness, OR include additional warnings on the product packaging. For example, Clary Sage has amazing anti-inflammatory properties and is great for stress-relief, however it is not safe for use by pregnant people. We appreciate your understanding and are here to support you in making the best choices for your clients' needs. For more detailed information or specific inquiries, please reach out to us. Your satisfaction and safety are our top priorities!

Anti-Tamper Packaging
All of our products are supplied in tamper-evident packaging, we are unable to sell anything that isn't properly sealed.  

Single-Use Plastics:
We have gone through extensive reviews to try and minimize the environmental impact of our product range. Most items are recyclable or biodegradable, and we try to minimize our plastic impact wherever possible. However, because of our anti-tamper requirements, some plastic is necessary for some items. That being said, there are alternative ways that you can have products packaged to avoid the plastic, depending on how they're being distributed. If you're interested in a product, but don't want the plastic, please ask us how we can supply the product in an alternative packaging style that would eliminate plastic from your order.